Delivery Policy
Delivery Terms
ORDER PROCESSING:
Please allow 3 days for your order to be processed. You will receive an email within 3 days to inform you that your order is on its way!
FLAT RATE SHIPPING
Orders are generally shipped within 7 to 14 days via YunExpress.
INTERNATIONAL SHIPPING:
We offer free international shipping to all countries worldwide.
If you are using calculated shipping rates: Your order's shipping costs will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CHAPELYS LIMITED is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@veriva.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Delivery Delay
In the event that the maximum delivery time of thirty (30) days is exceeded, the Buyer may exercise their right to cancel the order with Customer Service by sending an email to bonjour@plentico.fr.
Upon exercising the right of cancellation, CHAPELYS LIMITED shall refund all sums paid by the Buyer (including delivery charges), using the payment method used, within a maximum period of fourteen (14) days from receipt of the cancellation, to the exclusion of any other compensation.
In the event of partial delivery, delivery may be carried out in several installments, and this right only concerns the undelivered balance of the order.
Any delivery delay must be reported as quickly as possible by the Buyer via email by clicking bonjour@plentico.fr.
Lost Package
An investigation into the difficulties encountered during delivery may be initiated.
The Buyer is informed that the duration of an investigation is random and can be relatively long, as the Seller does not control its execution.
If during this investigation the order is found, it is immediately redirected to the delivery address designated in the order.
If at the end of this investigation the loss of the order is confirmed, CHAPELYS LIMITED will, at its own expense, reship the Product(s) to the Buyer or, in the event of permanent unavailability, refund the Buyer the sums collected to the bank account debited during the order.
Receipt
Every delivery is deemed to have been made once the Product(s) is/are made available to the Buyer by the Carrier.
It is the Buyer's responsibility to immediately check the conformity and integrity of the shipped Product(s) upon receipt.
Any anomaly/reservation identified at the time of receipt or delivery of the package (notably late delivery, missing or damaged product) must be reported completely and accurately with supporting photos/videos by the Buyer to the Seller as soon as possible. Once all the elements are in hand, the Seller may for its part open a ticket with its logistics platform and conduct an investigation with the carrier. The Buyer may be required to contact the Carrier in parallel, if necessary.
Any such reservation must be notified in parallel and as soon as possible to the Seller's Customer Service: bonjour@plentico.fr.
If you have any other questions, please do not hesitate to contact us at bonjour@plentico.fr.