Frequently Asked Questions
F.A.Q.
What are your product shipping times?
What are your product shipping times?
We take 24 to 48 hours to prepare your order and 5 to 8 business days to deliver it to you.
Do you ship worldwide?
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where does your product come from?
Where does your product come from?
Our offices are located at CHAPELYS LIMITED
ROOM 602, 6/F,
KAIYUE COMMERCIAL BUILDING,
N0.2C, ARGYLE STREET,
MONG KOK
HONG KONG
76774328. Our international warehouse is located in China.
Do you provide order tracking information?
Do you provide order tracking information?
Yes, wait 3 days after your order and you will receive an email with instructions on how to track your order.
There are items missing from my order, what's going on?
There are items missing from my order, what's going on?
Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order should arrive shortly.
I received a damaged item. What should I do?
I received a damaged item. What should I do?
We are sorry for this. Simply send us a photo of the damaged item to the following email address: contact@zorica.fr and we will send you a similar replacement item as soon as possible.
Where are you located?
Where are you located?
We are located at CHAPELYS LIMITED
ROOM 602, 6/F,
KAIYUE COMMERCIAL BUILDING,
N0.2C, ARGYLE STREET,
MONG KOK
HONG KONG
76774328
I still haven't received my order. What's taking so long?
I still haven't received my order. What's taking so long?
We apologize for the delay. International shipments sometimes take longer than expected due to customs formalities. However, you can track your order and see its status at any time. If you still need help tracking your package or would like more information, please contact us via email at the following address: contact@zorica.fr.
Do you have a refund policy?
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to obtain a refund for your order, we can of course process the payment if the request is made within 30 days of the order date and if the product(s) in question is (are) not sold. For more information, please consult our refund policy.