Frequently Asked Questions

F.A.Q.

We take 24 to 48 hours to prepare your order and 5 to 8 business days to deliver it to you.

Yes, absolutely. We ship worldwide.

Our offices are located at CHAPELYS LIMITED
ROOM 602, 6/F,
KAIYUE COMMERCIAL BUILDING,
N0.2C, ARGYLE STREET,
MONG KOK
HONG KONG
76774328. Our international warehouse is located in China.

Yes, wait 3 days after your order and you will receive an email with instructions on how to track your order.

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order should arrive shortly.

We are sorry for this. Simply send us a photo of the damaged item to the following email address: contact@zorica.fr and we will send you a similar replacement item as soon as possible.

We are located at CHAPELYS LIMITED
ROOM 602, 6/F,
KAIYUE COMMERCIAL BUILDING,
N0.2C, ARGYLE STREET,
MONG KOK
HONG KONG
76774328

We apologize for the delay. International shipments sometimes take longer than expected due to customs formalities. However, you can track your order and see its status at any time. If you still need help tracking your package or would like more information, please contact us via email at the following address: contact@zorica.fr.

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to obtain a refund for your order, we can of course process the payment if the request is made within 30 days of the order date and if the product(s) in question is (are) not sold. For more information, please consult our refund policy.

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